Service Intake

Schedule your machine intake

All workshop consultations and drop-offs are scheduled by appointment to maintain bench focus. Please provide your machine model, symptoms, and preferred intake date.

3-5 days

standard turnaround

By appt

bench consultation

Direct Enquiry

Submit machine details

Please provide the machine make, model number, and a description of the stitch or motor fault. We will confirm your intake window promptly.

Workshop Protocol

What to bring upon intake

To ensure thorough diagnostic testing and tension calibration, please bring standard accessories with your machine.

Bobbin Case

Standard Foot

Foot Control Pedal

Always include your standard bobbin case so we can verify correct thread pickup and hook timing under test.

Bring your standard zigzag or general-purpose presser foot to check feed dog clearance and pressure.

Include the power cord and foot control pedal to allow complete motor and speed regulation checks.